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Monday, September 20, 2010


In a day and age where evrything is customer driven the question that alwasy lingers is, IS CUSTOMER SERVICE DEAD? I say to you yes. Customer Service is a pet peeve of mine since I have only worked in customer service all of my life and the way people are treated especially when you are spending your money is apalling.

What happened to the days when the customer was always right and saying things like mam and sir? That died a long time ago and these days even the people behind the counter don't care how they treat there employees in front of you and they do and say just about anything.

I have had on many many occasions lately the worst customer service imaginable. I have had reps tell me I was wrong and not asking the right questions after I had called and e-mailed several times, then this same rep proceeded to argue with me over the phone and raise her voice with me over this phone call and of course the supervisor is never available. I went to a laundry mat recently and of course you look in the washers before you put your clothes in there but you cannot catch the finite things with the naked eye. I put my white clothes in this machine and they came out looking black. Now thats a problem, so I go and talk to the manager to see if they could put the wash on again so I can rewash my clothes and she told me no. I am not worth keeping as a customer over $1.50, but thats how people run there establishments these days. Then on this same day I went to the neighborhood fast food restaraunt KFC and the girl behind the counter made a simple mistake and ok I understand it happens to us all, but she called the manager for help and he tore her down and called her stupid and I never want to see you make this mistake again and so on and so forth all while I, the customer am standing right in front of you. Come on people.

You get left on hold for a half hour or more, then get transferred five to ten times, then you e-mail and get no responses, your money gets thrown back at you when you pay or when you go to the store and you have a cart full of groceries GIANT the little young people behind the counter act as if they don't want to do there job that they get paid for and they all huffing and puffing while ringing up your groceries. Or GIANT the clerks say stuff to you when you complain to a manager like you just had to get your way, what a way to get your way. Now if I punch you in the face for talking to me like that would I be wrong? But violence never solves anything and I'm not that type of person but I know we have all felt that way. Now I can go on and on but the lack of care and concern you get these days is crazy. People these days just don't care, from when they come to your house to fix or deliver something to when you go and get your car fixed people are just rude and nasty and it makes me think that they were not taught proper manners or they just dont care to use them. The people these days curse and swear at you and do and say just about anything. You don't know who you are dealing with. I could be your boss, or know your boss, get you fired or be one of those secret shopper people you don't know who I am when I come around and I know this is not all the people but it is a fair share and no one seems to be able to ever help you and the one thing I hate the most is when people can't help you because thats not there job. Give me a break.

I have seen it all, from UPS to the chinese carry out and why does it seem like you have to go off on people or write letters and complain before you can get any results and even then thats not guaranteed and all they can say is I'm sorry. I know you are but what are you going to do for me as a consumer to make me feel better to want to keep doing business with you? Because we as the consumer have the power we can always take our money else where. If you take care of your customers the little things and mistakes wont matter but the thing is people wont take care of there customers. Something has to change.



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